Publikationen

Gey, R., Meyer, L. P., & Thieme, M. (2013). A Conceptual Framework for Describing the Phenomenon Innovation Laboratory : A Structurational Viewpoint. In Proceedings of the XXIII International RESER Conference, Aix-en-Provence; 09/2013 (pp. 1–17). Aix-en-Provence.

Hermann, S., & Ganz, W. (2014). Digitalisierung der Dienstleistungsentwicklung. In A. Boes (Ed.), Dienstleistung in der digitalen Gesellschaft (pp. 123–131). Frankfurt: campus Verlag.

Hermann, S., Ganz, W., & Westner, P. (2013). The path to a computer-aided design system for services. In K. Meyer & M. Thieme (Eds.), Theory and Practice for System Services Providers in Complex Value Chains and Service Systems – Proceedings of the 5th International Symposium on Service Science Leipzig (Germany), September 24, 2013 (pp. 117–126). Leipzig: InfAI. Online: http://nbn-resolving.de/urn:nbn:de:bsz:15-qucosa-128474

Memon, Atia Bano ; Meyer, Lars-Peter ; Meyer, Kyrill ; Fähnrich, Klaus-Peter (2014): An Insight Survey of Innovation Laboratories Worldwide. In: Freund, L. ; Cellary, W. (eds.): Advances in The Human Side of Service Engineering. Krakow : AHFE Conference, 2014, pp. 174–185

Memon, A. B., & Meyer, L.-P. (2014). Innovation Laboratories Worldwide. Summary of insights accumulated from in-depth expert interviews. Online: http://nbn-resolving.de/urn:nbn:de:bsz:15-qucosa-154934

Meyer, K., & Thieme, M. (2013). Theory and Practice for System Services Providers in Complex Value Chains and Service Systems – Proceedings of the 5th International Symposium on Service Science Leipzig (Germany), September 24, 2013. Leipzig: InfAI. Online: http://nbn-resolving.de/urn:nbn:de:bsz:15-qucosa-128474

Meyer, K., Thieme, M., & Fähnrich, K.-P. (2014). Herausforderungen bei der Entwicklung von Systemdienstleistungen – Der Ansatz des Roundtrip-Engineerings. In A. Boes (Ed.), Dienstleistung in der digitalen Gesellschaft (pp. 132–142). Frankfurt: campus Verlag.

Meyer, L.-P., & Meyer, K. (2013). Round-Trip Engineering for System Services. In K. Meyer & M. Thieme (Eds.), Theory and Practice for System Services Providers in Complex Value Chains and Service Systems Proceedings of the 5th International Symposium on Service Science Leipzig (Germany), September 24, 2013 (pp. 127–135). Leipzig: InfAI. Online: http://nbn-resolving.de/urn:nbn:de:bsz:15-qucosa-128474

Strehl, B., Meyer, K., & Thieme, M. (2014). Touchpoint Management – Mehrwert aus dem ­ Service-Center für das Leistungsportfolio & die ­ Innovationskraft von Unternehmen (pp. 1–15). Whitepaper (herausgegeben von der USU AG). Download 

Thieme, M., Schletz, A., Meyer, L., & Meyer, K. (2013). System Services Providers : An explorative study on networked providers of complex services. In Proceedings of the XXIII International RESER Conference, Aix-en-Provence; 09/2013 (pp. 1–15). Aix-en-Provence.

Thieme, Michael ; Meyer, Lars-Peter ; Meyer, Kyrill ; Zinke, Christian: Advances in Service Engineering. In: Freund, L. E. ; Cellary, W. (eds.): Advances in The Human Side of Service Engineering. Krakow : AHFE Conference, 2014, pp. 25–34

Westner, Philipp; Hermann, Sibylle (2017): VR|Serv: A Software Toolset for Service Engineering using Virtual Reality. In: Sawatani,Y. et al. (eds.): Serviceology for Smart service Systems. Selected papers of the 3rd International conference of Serviceology. Springer Japan (in print).